Following on from the latest Government updates, Wilton would like to reassure you that we have, and will continue to take all necessary measures to ensure that we are operating as normal. All our staff from London, Isle of Man, Bristol, Ireland, Blackburn and Lancaster offices, continue to work remotely, and we are confident about our capacity to deliver the high levels of service you expect. We continue to develop our processes to ensure we are at the forefront of any government advice and remain dedicated to ensuring you, our customers, are looked after as effectively as possible during these challenging times. We would like to take this opportunity to thank you for your ongoing support. Wilton remains dedicated to providing the best service quality.

Secure Risk Assessment

This is the Risk Assessment that Wilton have undertaken for dealing with the current Covid-19 situation in the workplace. The business has also created frequently asked questions in relation to this current pandemic and have communicated this to all workers. Wilton has 131 employees spread across 7 offices, to ensure that this risk assessment was sufficient we took the following steps:

  • Walked around the offices to measure space so that social distancing measures could be adhered to.
  • Checked the HSE guidance to ensure the risk assessment was comprehensive.
  • Worked with the government guidance relating to COVID-19 secure to ensure workers could return safely.
  • Talked to staff regarding their concerns so these could be considered.
  • Acted on the findings and ordered PPE and cleaning equipment where necessary.
RiskWho might be affectedMeasures takenWho is responsible?
PPE and ensuring there is an adequate supply in officesAll staff coming to an office and any
visitors
Hand sanitisers have been placed at main entry doors; there is also a good stock of bottled hand sanitiser for placement throughout the office floors.

Face masks and gloves are also available for staff to wear for tasks such as opening post.

Temperature guns have also been introduced to offices in order to check all staff who works in the office.

We encourage all staff that enter the office to wash their hands on arrival and periodically throughout the day.
All staff
Office cleaningCleaner and staff in the officeOn-going cleaning will take place more frequently and there are adequate supplies of antibacterial wipes in the offices which staff can use throughout the day to clean surfaces such as phones and computer keyboards.
Management and staff
Ventilation All staff coming to the officeTo ensure the office is well ventilated by maintaining the air circulation through air conditioning or by opening windows where it is practical and safe to do so.Management and staff
Hand washingAll staff coming to the officeFacilities in the kitchen and toilets have soap and water in place. There is also handwashing guidance on the walls. Staff should wash their hands for at least 20 seconds. Staff have also been provided with individual hand sanitisers.

There are paper towels in place so they can be used once and can be disposed.

Staff should also avoid touching their face once they wash their hands.
All staff
Working hours & social distancing All staff coming to the officeWe have implemented social distancing in all offices. There is sufficient room to use every other desk for social distancing.

Small meetings are possible in the larger meeting rooms and staff are reminded to ensure they keep a safe 2m distance where possible from colleagues or 1m with extra precautions in place like bacterial wipes and face masks.

Only one person is allowed to use the photocopiers or printers at any time.

Team Leaders will monitor staff hours and implement staggered start and finish times to ensure that social distancing can be adhered to.
Management and all staff
Vulnerable Staff or High Risk Staff coming into the officeVulnerable and High-Risk Staff with health conditionsHR has compiled a list of all staff that are vulnerable, use public transport or, live with vulnerable people. Those staff who fall in this category should speak to their line manager to ensure safe working arrangements. Management and affected staff
External Visitor’sAll staff and external visitor’sPost can be delivered as social distancing can be kept for deliveries, no signing for post can take place.

No other visitors will be allowed to the offices at the initial return stage; meetings with customers/clients will be kept as audio/video conferencing/Zoom, etc.

Management and all staff
Toilet AccessAll staff coming to the officeTo ensure that social distancing can be maintained the toilets at each premises will have reduced access to just one person at a time.

Occupied/free signs have been purchase so that staff can show when the toilet is available for use. Staff will be asked to ensure they wash their hands after changing the sign over.

All staff
Lunch BreaksAll staff coming to the officeTo ensure that social distancing can be maintained the kitchen facilities have been measured to ensure that the correct amount of staff can safely enter at any one time.

Where offices have larger kitchen facilities then a one-way system of in and out doors will operate.

Staff are able to use the tables provided to sit and eat lunch providing they sit 2m apart and they are also able to eat their lunch at their desk if space in the break-out areas is limited.
All staff
Travel to WorkAll staff travelling to an office
HR has collated a list of how all staff travel to work and where staff use public transport we are considering staggered working hours. Face masks are also available to staff who are required to use them on public transport.

If staff can walk, drive or cycle then we ask that they ensure that they wash their hands upon entering the office or use the hand sanitisers available in the office. Those staff who can work effectively from home should follow the government guidance.
All staff
Home workersAll staff working from homeTo ensure all staff who are working from home have the right equipment. Staff should liaise with IT or their line manager if they need any equipment. A DSE risk assessment can be carried out if any staff member has any issues and they can contact HR for this.Staff member working from home
If a staff member shows symptoms in officeAffected staff member & colleagues in the officeIf anyone becomes unwell with a new continuous cough, a high temperature or loss or change to sense of smell or taste in the workplace they will be sent home and advised to follow the government’s guidance. Line managers will maintain regular contact with staff member during this time. Staff member displaying symptoms
If staff member lives with someone with symptomsAffected staff member, family & housematesIf anyone lives with someone with a new continuous cough, a high temperature or loss or change in sense of smell or taste, they will be advised to stay and home and follow the government guidance.Staff member who lives with someone displaying symptoms
If staff member lives with someone with symptomsAffected staff member, family & housematesIf anyone lives with someone with a new continuous cough, a high temperature or loss or change in sense of smell or taste, they will be advised to stay and home and follow the government guidance.Staff member who lives with someone displaying symptoms
If staff member needs to have a Covid-19 testAffected staff memberIf anyone test positive to covid-19 they will be asked to self isolate in accordance with the government guidance. The business will ensure those who have been in contact are informed and will take extra cleaning measures for the office if the staff worked there. Management and affected staff
If staff member has tested positiveAffected staff member, family & housematesIf anyone test positive to covid-19 they will be asked to self isolate in accordance with the government guidance. The business will ensure those who have been in contact are informed and will take extra cleaning measures for the office if the staff worked there. Management and affected staff
Mental health & wellbeingAll staffManagement and HR have been promoting mental health & wellbeing awareness and will offer whatever support they can to help. We have been reminding staff about Vitality’s services and employee assistance programme, talking therapies and many more.

HR has sent a communication of mental health information and there is an open door policy for those who need additional support.
All staff

To download the Covid-19 Secure Risk Assessment –  please click here.

We have communicated to staff our offices will remain open so staff can safely work and will review any concerns on an individual basis. We will continue to follow the government’s guidance and will continue to take precautionary measures to ensure the safety of all our employees.

Issued: 12th January 2021